Mary Rose Trading Ltd Terms and Conditions

Welcome to Mary Rose Trading Ltd website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. We would advise you to read through them each time you use the site.

The term ‘Mary Rose Trading Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:-

1/10 College Road, the Mary Rose Trust, HM Naval Base, Portsmouth, PO1 3LX

(Note: Mary Rose Trading Ltd is 100% owned by The Mary Rose Trust)

Our trading company registration number is: 01447628

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:


Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order. To do so you must inform us in writing within 7 days from the day after receipt of your order to our Customer Services Team, either by email. Returning any item within 7 days will also be taken as notice of cancellation of your order (or part of your order). Please quote your order number on all correspondence. On receipt of the goods, Mary Rose Trading Ltd will give you a full refund of the amount paid or an exchange as required.

The contract in respect of sale of goods between Mary Rose Trading Ltd and you requires that you return the goods to Mary Rose Trading Ltd on cancellation. This does not affect your statutory rights. Please read through our Return Policy in the paragraph below for details of how to return goods to us.

Damaged or Defective Goods

If you receive an item that is damaged or defective, we will either replace the goods or refund to you the price of the goods as required. Simply return the goods to us with a proof of purchase.

The damage guarantee does not apply to Framed Pictures, Mirrors and Glassware or Porcelain.

Return Policy

You can return items purchased on our website to the address below:

Mary Rose Trading Ltd

No.3 Dock

HM Naval Base,



We are happy to refund or exchange within 14 days of purchase if the item is damaged or defective, you will need to email or fax to us your purchase information in order for us to process your refund or exchange.

If you wish to cancel your order, you will also need to email or fax to us your cancelation notice within 7 working days. Please contact us at or Fax to 02392 870588.

Description of Products


Each Product purchased is sold subject to its Product Description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.

Use of this Website from outside the UK

Except where otherwise specified on this website, the materials on this website are displayed solely for the purposes of promoting Mary Rose Trading Ltd’s products and services available in the UK. However we may accept orders for delivery to locations outside the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this website from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.

17 August 2011

Mary Rose Trading Ltd Privacy Policy

This privacy policy sets out how Mary Rose Trading Ltd uses and protects the personal information that you give when you use this website.

This privacy Policy informs you of the following:

1.What personally identifiable information is collected from you on the website

2.How this information will be used

3.With whom the information may be shared

4.What choices are available to you regarding use and distribution of the information

Mary Rose Trading Ltd may change this policy from time to time by updating this page. You should check to ensure that you are happy with any changes. This policy is effective from 1st September 2011.

In this privacy policy, we, us and our, refer to Mary Rose Trading Ltd.

Our registered office is:Mary Rose Trading Ltd

No. 3 Dock

HM Naval Base,

Portsmouth, Hants



Our trading company registration number is 01447628

Our VAT registration number is 109294564


What we collect?

If you want to buy goods from us, you will need to register (this process will create your own personal account on our site).We will collect the following information:

  • ·Name and title
  • ·Address, telephone number and email address

How this information will be used?

We respect your privacy and may use your information to provide you with a better service, and in particular for the following reasons:

  • ·To check that a credit card is valid
  • ·To deliver your purchases
  • ·To communicate with you over purchases or delivery related matters

Where we store your personal data?

The information that you supply us is stored on secure Sage Pay servers. In addition, we have strict internal guidelines to safeguard the privacy of your personal information from unauthorised access or improper use.


Your user account information is password protected for your privacy and security. We recommend that your change your password used on Mary Rose Shop website from time to time for additional security. Please advise us immediately if there is any unauthorised use of your account by any other internet user or any other breach of security.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. They are not computer programmes and are incapable of reading any material on your hard disk or disseminate viruses. They only contain such information as you have provided to us on the website.

Disabling cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website contains links to Mary Rose Trust’s main website. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Editing your account

You can access your account through ‘My Basket’ from every page on our website to update and correct your personal details. You must be logged on to access this information. All information is password protected. We are required to retain your information for accounting and taxation purposes.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Mary Rose Trading Ltd,

No.3 Dock,

HM Naval Base,

Portsmouth, Hampshire,

PO1 3PY.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us ( as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

The Mary Rose Trading Company Ltd
Number 3 Dock
HM Naval Base
PO1 3PY 
(United Kingdom).

Phone: 023 92812 931 - International: +44 23 9281 2931
Fax: 023 9287 0588 - International: +44 23 9287 0588

Prices: Prices are valid as at date of ordering. Any subsequent price changes will be confirmed with the customer prior to payment.

We will normally dispatch orders within 48 hours