HELP & FAQs
My Account

How do I create a account?
1) Click 'Login' or 'My Account' located at the top right hand side of the Mary Rose Web Page.
2) Click 'Resister' located at the top right hand side of the page.
3) Fill in all relevant details that is needed:
  • * Indicates mandatory information.
  • Email and password are used to login on future visits.
  • Email should be a valid email address.
  • Password should have a minimum of 5 alpha-numeric characters.
  • Password is case sensitive.
4) After filling in all your relevant details click 'Register' located on the bottom right hand side of the page and you will be sent a e-mail notifying you have successfully set up a Mary Rose Account. Allowing you to start purchasing from the Mary Rose Web Shop. 

How do I change my details of my account?
1) Login to your account.
2) Click either 'edit account details' or 'edit/add account address'
3) Now change the relevant details that you require to edit.

I forgot my password.
1) Click 'I forgot my password' link located at the bottom of the login page.
2) Tip in you e-mail address.
3) We will send you a e-mail with clear and quick instruction to create a new and more remember able for you to use in the future.

How much is my delivery?
1) Click here  

What is your return policy?

You can return items purchased on our website to the address below:

Mary Rose Trading Ltd

No.3 Dock

HM Naval Base,

Portsmouth

PO1 3PY

We are happy to refund or exchange within 14 days of purchase if the item is damaged or defective, you will need to email or fax to us your purchase information in order for us to process your refund or exchange.

If you wish to cancel your order, you will also need to email or fax to us your cancelation notice within 7 working days. Please contact us at trading@maryrose.org or Fax to 02392 870588.

International Shipping
Except where otherwise specified on this website, the materials on this website are displayed solely for the purposes of promoting Mary Rose Trading Ltd’s products and services available in the UK. However we may accept orders for delivery to locations outside the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this website from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.

Privacy Policy

What we collect?

If you want to buy goods from us, you will need to register (this process will create your own personal account on our site).We will collect the following information:

  • ·Name and title
  • ·Address, telephone number and email address

How this information will be used?

We respect your privacy and may use your information to provide you with a better service, and in particular for the following reasons:

  • ·To check that a credit card is valid
  • ·To deliver your purchases
  • ·To communicate with you over purchases or delivery related matters
Where we store your personal data?

The information that you supply us is stored on secure Sage Pay servers. In addition, we have strict internal guidelines to safeguard the privacy of your personal information from unauthorised access or improper use.


Security

Your user account information is password protected for your privacy and security. We recommend that your change your password used on Mary Rose Shop website from time to time for additional security. Please advise us immediately if there is any unauthorised use of your account by any other internet user or any other breach of security.

 

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Mary Rose Trading Ltd,

No.3 Dock,

HM Naval Base,

Portsmouth, Hampshire,

PO1 3PY.